Please be advised that you should be downloading and installing FirstClass as opposed to using the web login. Only use the web login if you are unable to download and install FirstClass.
Use this only when you are unable to install FirstClass on a computer. You should install the program for use at home by clicking the green download button.
FirstClass Client Download links are found under the Resources Tab towards the bottom of the page
If you are having issues refer to the list below for some common problems. Click each issue for its resolution.